Shopify Site Search Solution Case Study: Luxe Drinks
Mezereon’s search features semantic search technology. For example, try searching wine between 10 and 30 on www.luxedrinks.com.au and you will see results for wine that are within $10 to $30 price range.
About Luxe Drinks
Luxe Drinks is a non-alcoholic beverage distributor out of Australia who specializes in sourcing, tasting and mixing new nonalcoholic beverage recipes. They currently use Shopify’s Ecommerce to educate and deliver their inventory, but they were looking for ways to improve the user experience so they were seeking a shopify app solution that was feature rich, allowed for customization and improved the user experience. Mezereon’s site search, guided navigation tool and customer support gave them the solution they were looking for.
Feature Rich Search and Navigation Solution
A robust site search and guided navigation tool can make an incredible difference in the user experience. In Luxe Drinks case, it was important that users could easily narrow down their selection quickly and easily. Mezereon’s search tool is unique as it features semantic search technology so that it can deliver accurate results based on unique search queries. For example, try searching “wine between 10 and 30” on www.luxedrinks.com.au and you will see results for wine that are within $10 to $30 price range. Notice as well how that term is highlighted in the search results for easy recognition that you have received results relevant to your search. While you are there, check out how easy it is to narrow down your search even further by using the guided navigation, with just a click or two you can find what you are looking for quickly and easily. We do mean quick… check out the time it took for your search results to appear, it is lightning fast! A great user experience, results in improved conversion rates.
Site Search Tool Customizations
Even with a robust tool like Mezereon, it isn’t unusual for businesses to have unique needs based on their product or brand requirements. For Luxe Drinks, there were three customizations that they required including the display of the autocomplete functionality, custom badges for the product listing page and a custom add to cart feature. For the autocomplete, it typically displays in a two-column layout, but it was requested by Luxe Drinks to display in a singular column to streamline their specific product display. For their product listing page, they wanted badges for their products to display as an overlay on their product image. This was important for visibility of key information for their users. Lastly, it was important to add a custom add to cart button the product listing page that would open a module where a customer could choose either bottle or case quantity and add the products right to the cart without ever having to visit the product page. In all instances these customizations were to support their business specifically and could not be accommodated with any other search vendor they contacted, except for Mezereon.
Shopify App Support
Mezereon prides itself on their customer service. They provide an easy-to-use portal that gets their customers in touch with a live developer to assist them with providing answers or tech support. This support is provided even for customers using the free trial to ensure all customers are setup for long term success.
Great app and great customer service. Helped us a lot without charging us. Thanks to the whole Mezereon team! – Luxe Drinks
Improve the user experience of your website as luxe Drinks did and take advantage of even more features that come out of the box such as personalization, segmentation, natural language processing, and more. Mezereon is here for you every step of the way and the trial is FREE so get started today.
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If you are not using shopify and are interested in a powerful site search solution Mezereon is available for BigCommerce, WooCommerce and Wordpress.